By using the Services, you accept the terms of this Policy and our Terms of Service, and consent to our collection, use, disclosure, and retention of your information as described in this Policy. In addition to this Policy, please also review our Terms of Service, which limits our liability to you and requires you to resolve any dispute with us through arbitration on an individual basis and not as part of any class or representative action.
This Policy does not apply to information collected through third-party websites or services that you may access through the Services or that you submit to us through email, text message, other electronic message, or offline.
If you are visiting the Sites from the European Union (EU), see our Notice to EU Data Subjects below for our legal bases for processing and transfer of your data.
WHAT WE PROCESS
Information You Give Us. During our beta period, information we collect from you may include:
- Identity information, such as your first name, last name, salutation, date of birth, and gender;
- Contact information, such as your postal address, email address and telephone number;
- Profile information, such as your interests, preferences, feedback and survey responses;
- Feedback and correspondence, such as information you provide in your responses to surveys, when you participate in market research activities, report a problem with Service, receive customer support or otherwise correspond with us;
- Financial information, such as your credit card or other payment card details;
- Transaction information, such details about purchases you make through the Service and billing details;
- Usage information, such as information about how you use the Service and interact with us;
- Marketing information, such as your preferences for receiving marketing communications and details about how you engage with them;
- Technical information, such as any wallet address, application programming interface (API)-key, and network information regarding transactions.
Information We Get From Others. We may get information about you from other third party sources, and we may add this to information we get from your use of the Services.
Information Automatically Collected. We may automatically record certain information about how you use our Sites (we refer to this information as “Log Data“). Log Data may include information such as a user’s Internet Protocol (IP) address, device and browser type, operating system, the pages or features of our Sites to which a user browsed and the time spent on those pages or features, the frequency with which the Sites are used by a user, search terms, the links on our Sites that a user clicked on or used, and other statistics. We use this information to administer the Service and we analyze (and may engage third parties to analyze) this information to improve and enhance the Service by expanding its features and functionality and tailoring it to our users’ needs and preferences.
You must be 18 or older to use the SERV Site or Platform to be a User. In accordance with our Terms of Service:
- You understand that you may not use the Site or the Platform where such use is prohibited.
- You understand that the Site and the Platform are intended solely for users who are eighteen (18) years of age or older.
- You represent and warrant that you are 18 or older and that you agree to abide by all of the terms and conditions of these Terms of Service.
USE OF PERSONAL INFORMATION
To provide our service
We will use your personal information to provide and deliver access to and use of the Services, which may include
- User account sign-up and profile creation
- Transaction initiation, completion, and confirmation
- Technical notices and updates regarding security, support, and other administrative events
To comply with law
We use your personal information as we believe necessary or appropriate to comply with applicable laws (including anti-money laundering (AML) laws and know-your-customer (KYC) requirements), lawful requests, and legal process, including to respond to subpoenas or requests from government authorities.
To communicate with you
We may use your personal information to communicate about promotions, upcoming events, and other news about our products and services and those offered by our selected partners.
To optimize our platform
In order to optimize your user experience, we may use your personal information to operate, maintain, and improve our Services. We may also use your information to respond to your comments and questions regarding the Services, and to provide you and other users with general customer service.
For compliance, fraud prevention, and safety
For purposes of fraud prevention and safety, we may also use your personal information to protect, investigate, and deter against fraudulent, unauthorized, or illegal activity.
With your consent
We may use or share your personal information with your consent, such as when you consent to let us post your testimonials or endorsements on our Sites, you instruct us to take a specific action with respect to your personal information, or you opt into third party marketing communications.
SHARING OF PERSONAL INFORMATION
- Service Providers. For this Beta period, for learning purposes and to improve the platform, we may share information with our service providers and professional advisors who need it to do work for us, including companies and individuals that administer and provide the Service on our behalf (such as bill and credit card payment processing, customer support, hosting, email delivery and database management services), as well as lawyers, bankers, auditors, and insurers.
- Compliance with Laws and Law Enforcement; Protection and Safety. We may share personal information for legal, protection, and safety purposes. This is relevant for the beta period for the platform. Examples of such activities include:
- To comply with laws, including KYC and AML requirements
- To respond to lawful requests and legal processes
- To respond to an emergency. This includes protecting the safety of our employees and agents, our customers, or any person.
- Business Transfers. We may share personal information when we do a business deal, or negotiate a business deal, involving the sale or transfer of all or a part of our business or assets. These deals can include any merger, financing, acquisition, or bankruptcy transaction or proceeding.
- Other. You may permit us to share your personal information with other companies or entities of your choosing. Those uses will be subject to the privacy policies of the recipient entity or entities.
We may also share aggregated and/or anonymized data with others for their own uses.
USE OF THIRD-PARTY PLATFORMS
SECURITY AND INFORMATION RETENTION
We retain personal Information for the duration needed to support our ordinary business activities operating SERV. Thereafter, we will continue to retain your personal information as necessary to comply with our legal obligations, resolve disputes, establish and defend legal claims, and enforce our Terms of Service.
In some circumstances we may anonymize your personal information (so that it can no longer be associated with you) in which case we may use this information indefinitely without further notice to you.
We implement measures to reduce the risks of damage, loss of information, and unauthorized access or use of information. However, these measures do not provide absolute information security. Therefore, although efforts are made to secure your personal information, it is not guaranteed, and you cannot expect that the Service will be immune from information security risks. Users of the Services are responsible for maintaining the security of any form of authentication involved in obtaining access to protected or secure areas of any of our digital services.
In order to protect you and your data, we may suspend your use of any of the Services, without notice, pending an investigation, if any breach of security is suspected.
INFORMATION CHOICES AND CHANGES
Accessing, Updating, Correcting, and Deleting your Information
You may access information that you have voluntarily provided through your account on the Services, and to review, correct, or delete it by sending a request to email@example.com. You can request to change contact choices, opt-out of our sharing with others, and update your personal information and preferences.
Tracking Technologies Generally
Regular cookies may generally be disabled or removed by tools available as part of most commercial browsers, and in some instances blocked in the future by selecting certain settings. For more information, please see our Cookies Policy.
NOTICE TO CALIFORNIA RESIDENTS
Under California Civil Code Section 1789.3, California users are entitled to the following consumer rights notice: California residents may reach the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs by mail at 1625 North Market Blvd., Sacramento, CA 95834, or by telephone at (916) 445-1254 or (800) 952-5210.
This section provides additional details about the personal information we collect about California consumers and the rights afforded to them under the California Consumer Privacy Act or “CCPA.”
For more details about the personal information we collect from you, please see the “What We Process” section above. We collect this information for the business and commercial purposes described in the “Use of Personal Information” section above. We share this information with the categories of third parties described in the “Sharing of Personal Information” section above. We do not sell (as such term is defined in the CCPA) the personal information we collect.
Subject to certain limitations, the CCPA provides California consumers the right to request to know more details about the categories or specific pieces of personal information we collect (including how we use and disclose this information), to delete their personal information, to opt out of any “sales” that may be occurring, and to not be discriminated against for exercising these rights.
California consumers may make a request pursuant to their rights under the CCPA by contacting us at firstname.lastname@example.org. Please note that you must verify your identity and request before further action is taken. As a part of this process, government identification may be required. Consistent with California law, you may designate an authorized agent to make a request on your behalf. In order to designate an authorized agent to make a request on your behalf, you must provide a valid power of attorney, the requester’s valid government issued identification, and the authorized agent’s valid government issued identification.
NOTICE TO EU DATA SUBJECTS
“personal data” as defined in the European Union General Data Protection Regulation (GDPR).
Some of the information you provide us may constitute sensitive data as defined in the GDPR (also referred to as special categories of personal data), including identification of your race or ethnicity on government-issued identification documents.
- To communicate with you
- To optimize our platform
- For compliance, fraud prevention, and safety
- To provide our service
- Informing users of administrative issues and encouraging user engagement
- Assisting you on issues relating to your use of SERV
- Developing and enhancing SERV’s products and services
- Enforcing our legal rights as well as compliance with legal obligations to which we are subject
Use for New Purposes
Under the GDPR, you have the following rights regarding your personal information:
- To access your Personal Information that we process and receive a copy of it
- To correct inaccurate Personal Information we have concerning you and to have incomplete Personal Information completed
- To receive the Personal Information that you provided to us, in a structured, commonly used and machine-readable format
- To withdraw consent to the processing of your Personal Information, at any time, where the processing is based on consent. If you do that, we will still process certain information on a legal basis other than consent, as described in this Policy. Withdrawing your consent will not affect the lawfulness of the data processing we carried out based on your consent before such withdrawal
- To object, based on your particular situation, to using your Personal Information on the basis of our legitimate interests. However, we may override the objection if we demonstrate compelling legitimate grounds, or for the establishment, exercise or defense of legal claims. You may also object at any time to the use of your Personal Information for direct marketing purposes.
- To restrict processing your Personal Information (except for storing it) if you contest the accuracy of your Personal Information, for a period enabling us to verify its accuracy; if you believe that the processing is unlawful and you oppose the erasure of the Personal Information and request instead to restrict its use; if we no longer need the Personal Information for the purposes outlined in this Policy, but you require them to establish, exercise or defend legal claims; or if you object to processing, pending the verification whether our legitimate grounds for processing overrides yours.
- To be forgotten. Under certain circumstances, such as when your right to object overrides our legitimate interests, you have the right to ask us to erase your Personal Information. However, we may still process your Personal Information if it is necessary to comply with a legal obligation, we are subject to under laws in EU Member States or for the establishment, exercise or defense of legal claims.
If you’d like to exercise any of these rights, please contact us at email@example.com.
We may request specific information from you to help us confirm your identity and process your request. Applicable law may require or permit us to decline your request. If we decline your request, we will explain the reasons for this, subject to legal restrictions.
Lastly, subject to applicable law, you may submit a complaint about our use of your personal information or response to your requests regarding your personal information at firstname.lastname@example.org, or lodge a complaint with your local data protection authority. If you reside in the EU, you may also lodge a complaint to the Member State of your residence.
Cross-Border Data Transfer
Please contact us if you want further information on the specific mechanism used by us when transferring your personal information out of the EEA.
If you have any questions or suggestions, you may contact us at email@example.com. We will do our best to respond in a timely manner.